Pledge to Our Customers
Welcome to SOBE Organic Cleaning. We greatly appreciate your patronage! Ours is a fully-licensed, insured and bonded company that is passionate about providing the best in "Green" Residential and Commercial Cleaning Services to our environmentally conscious customers in the Washington, D.C./Metropolitan area.
To ensure the highest level of service and maintain a positive relationship with our customers, staff and partners, we are committed to carrying out the following expectations and guidelines to set a consistent standard for excellent customer service.
We pledge to:
- Make you feel valued by creating an inviting, customer-friendly experience.
- Answer phones in a courteous and helpful manner.
- Recognize the importance of your call or correspondence and react responsibly to your concern.
- Maintain a user friendly and relevant website.
- Make it easy for you to communicate with our staff via our website, email, voicemail, or by phone.
- Value your feedback and suggestions to improve our customer service.
- Provide all cleaning equipment and supplies; however, we are willing to use specialty products at the client's instruction (supplied by the client).
- Guarantee consistent quality cleaning services—we employ a reliable, trustworthy cleaning staff motivated by company incentives and rewards.
- Exceed your expectations for quality cleaning services. We inspect our work before leaving the premises; however, if you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue as soon as possible. Requests received by our office more than 24 hours after the service was provided will be incorporated into your next scheduled cleaning.
- Immediately notify the client of any accidental damage that occurs during any job.
- Make every effort to accommodate your schedule. Please notify us as soon as possible of any schedule changes or cancellations that might arise.
SOBE Organic Cleaning is responsible for all payroll taxes and has workers compensation insurance. Payment: Unless you are invoiced monthly, full payment is required upon completion of the cleaning service. You may pay by check (made payable to SOBE Organic Cleaning), cash, or call our office to pay by credit card. No credit card information is stored electronically. Outstanding balances must be paid prior to the next cleaning. Returned checks are subject to a $25 reprocessing fee.
A fee equal to one year's cleaning service will be charged to any client who hires an employee of SOBE Organic Cleaning or hires a former employee of SOBE Organic within one (6) months following the employee's last day as an employee of SOBE Organic Cleaning.